My grandson is into all things collector. From Godzilla to sonic so he wanted to go to a place about 3 hours from our home. So his mom found the place on google and we took him and they have a wide variety of things for anyone who collects we browsed for almost an hour just taking it all In he brought 2 items Godzilla figures of course but they have so much offer. And they lady was so nice and helpful and a people person I really enjoyed our visit we are definitely going back again and again.
There is almost no organization to this store at all. Things are cluttered, damaged, and stacked unsafely throughout the store. Many items are priced for more than double the retail value found online. Management is a complete disappointment compared to the other location, where they are always positive, helpful, and willing to go the extra mile to help customers with any questions or concerns no matter how confusing or strange. Employee’s at this location are either “Unable to help” because they need to speak to a manager first before answering questions about ANYTHING, and the manager has a habit of being completely dismissive of any question brought to them as if it is absurd or a major annoyance. It also seems that the woman who manages the store has no respect for her employees. She has on multiple occasions stated her employees were incapable of completing certain basic tasks and refuses to let them do just about anything in the store beyond cashiering and answering the phone to say they’ll have to ask her first. It seems like the employees themselves are perfectly capable and well meaning people who are simply told they’re not allowed to do anything without her approval, resulting in many instances where there is absolutely no help available to customers, as a result of poor management. On top of all of these issues, the store is almost completely inaccessible to people with disabilities, despite their attempts to convince you otherwise. I had hoped customer concerns could be heard and actions would be taken to improve upon the clear problems, however, it seems like all of the complaints about this location and its employees either never make it to the owner or they are completely ignored. I have been a consistent customer at this location for years, spending hundreds of dollars on multiple products, but I simply cannot overlook their lack of care for their products, employees, or their customers anymore. I hope their is some serious restructuring and organization that takes place at this store soon, for the benefit of the owners and the customers.
Edit:The time before, we traded 17 figures, wrapped them nicely to make sure they’d not get damaged and scuffed for the next owner (Good luck selling anything) and told her that some were defected, to which she said “i’d have to sell them a little chaper” then proceded to put the broken figures out for the exact same price as the normal figures, while knocking off half of the value for being broken. She also took all of the wrapping off to protect them. Always check your figures when buying from here because they genuinely don’t care for them. And it still doesnt change the fact that figures going for barely $60 are being sold for $120+, example in the photos. ⚠️Not Handicap accessible in anyway.⚠️ DO NOT SELL ANYTHING HERE. She lies about the value of every item you bring in. Brought in a figure, retailed for over $70. She told us the retail was $40 and she said all she could do was $10. Almost every figure in the store is more than double the price from other RETAILERS. She also counts Ebay as Retail and will try to find the cheapest one first. She will also try to price broken figures the same amount as regular ones. She will also lie about the price she says she’ll mark it at to try and low-ball you even furthrer. Terrible religious atmosphere, “greed is the root of all evil” and this place sure is. She also didn’t give us all the money for our figures, she shortchanged us 10 dollars. Just one example of almost everyone figure in the store: Selling a 60 dollar figure, brand new, for $152. Make sure you bring a morgage if you buy from here.
2110 Bennington Street Southeast
Roanoke, VA 24014
United States
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