Attend the Dallas Card Show, the largest sports card show in the U.S., held 6 times a year in Allen, TX. Buy, sell, and trade cards, memorabilia, and more!
This was by far one of the worst experiences I’ve had at a convention. The customer service was horrible — unhelpful, rude, and unprofessional from start to finish. On top of that, the event itself was poorly managed, making it frustrating instead of enjoyable. There are far better conventions out there that treat their guests with respect and create a welcoming environment. I will not be returning.
777 Watters Creek Boulevard
Allen, TX 75013
United States
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I was really disappointed with my experience at the Dallas Card Show. From the very beginning, the admissions process was poorly managed. At the entrance, an old tall blonde woman was raising her voice at attendees and repeatedly calling people “buddy” in a dismissive, condescending way. It didn’t feel welcoming at all, and it came across as disrespectful and unprofessional. First impressions matter, and unfortunately, this set a negative tone right away. Once inside, the venue itself was also problematic. The layout was extremely tight, and the aisles were so crowded that it was hard to move around without bumping into people. It created a claustrophobic environment, making it stressful instead of enjoyable. For an event of this scale, better space planning and crowd management should be expected. The show itself clearly has potential, the vendors and the concept are exciting but the execution left a lot to be desired. Between the unpleasant admissions experience and the overcrowded, uncomfortable atmosphere, it was hard to enjoy what should have been a fun and positive event. I truly hope the organizers listen to feedback, because this could be a great show with a few changes: hiring professional, courteous staff at admissions and ensuring the venue is better suited to the crowd size. As it stands, though, the way admission and space were handled gave a very negative impression.
I visited the Dallas Card Show store for the first time after driving nearly an hour in heavy rain. I was encouraged to stop by after meeting a staff member at the actual Dallas Card Show who was warm, kind, and enthusiastic about inviting me out to the shop. Unfortunately, my experience at the store was the complete opposite. When I walked in, I was barely acknowledged—my greeting was met with a faint, almost reluctant hello. I brought some cards I was interested in selling and also had some interest in buying. Two gentlemen were at the counter. After I shared what I was looking to get, the larger of the two smirked and asked sarcastically, “Where did you get that number?” in a dismissive tone. He then turned his back, leaving the other person to sort through my cards. The interaction came across as cold, unprofessional, and unwelcoming. What struck me most was that within minutes, when other customers came in—customers who seemed like regulars—the same person suddenly became social, talkative, and friendly. It was a clear contrast that made me feel like my presence didn’t matter. In customer service, and especially in a hobby built on community, kindness should never depend on whether someone is a familiar face. After leaving, I started reading reviews and noticed a trend: the glowing reviews are all about the card shows themselves, while most of the reviews about the actual store describe the same issue I experienced—rude customer service and entitlement. It feels like the positive reputation of the shows is being used to make the storefront look better than it is. My visit confirmed that. As someone who has worked in customer service my whole career, I know that how you treat new customers is just as important—if not more important—than how you treat your regulars. These guys need to get off their high horse and come back down to earth. This experience left a very bad taste in my mouth, especially since I had high expectations from the interaction I’d had with their colleague at the show. I hope this review serves as constructive feedback. A card shop should be a welcoming place for collectors of all levels, not one where customers feel dismissed or talked down to.
