
Update: look at the response from the owner, NEVER accused them of stealing anything. Simply said the guy handling the cards misplaced them. He shoved them into a tin they weren’t in to begin with, they’re childish, rude, disrespectful, antagonistic and have no business operating a business. Did I not say I found the cards? This is exactly the attitude I’m speaking of.. the review is simply to alert others of my experience, and ultimately to state that there are many other card stores that will treat you and your items with respect. Original: I’m so upset that I have to update this review. I have never come to this shop and done cheap deals, always a big deal, always thought they were a great shop. Yesterday I was treated so poorly, mind you, I do not frequent this shop regularly, only to complete sets, trade, and this one time to sell. I was not happy with how the cards were being handled by a new employee who tore the protective cases I had them in to get a closer look. He could’ve been more diligent as they easily open when handled correctly. Paul, who I’ve met before, stepped in to help price out the lot of cards I had. On this visit they offered me much less than I had ever received for cards and they gave me many reasons as to why, none of them added up. It was totally fine, I declined the offer and had another buyer lined up. I asked for the cards back and figured he’d put them back into the cases, instead he just shuffled them all into a pile with no care at all, we’re talking 25 year old cards in MINT CONDITION. Hands them to me with an attitude and says “good luck”….. I asked the new employee (male, glasses, painted fingernails, rude attitude) for the cards back and asked if they were all there, he said yes and I left. I had trouble finding some of the cards and called back to see if I had left them in the store, I was treated like a liar accusing them of stealing. I found the cards that were misplaced shoved into one of the boxes I brought with for them to look at.. I don’t expect special treatment but I feel like I’ve brought them very good business and have been a great customer just to be treated badly and have my things misplaced and handled poorly by the guys behind the counter. Not only was he very disrespectful, but the conversations that take place in this store make it questionable for any child to attend events here. I really do hope this gets resolved. I had a great experience here and it’s all gone downhill. Employee attitudes are terrible. I know because I have my own business.
I stopped in just to see what this store had and what it was like. They were in the middle of a Gundam TCG game play. As I approached, I was looking at their Pokémon product, and Emily came by to help. She was very friendly and knowledgeable. Just a huge amount of help and so inviting. The vibes of this place is really awesome, the prices are incredibly fair for the packs and I really appreciate just atmosphere. I definitely will be coming back because such a cool place.
The people were great, selection was not too big but the environment was real inviting. Found exactly what I wanted, though not as much selection. But I will definitely come here again. The blonde with glasses girl was great at helping me and checking me out.
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