the staff has always been nice to me, but it feels like they take advantage of the fact they're the only older game store in russellville and price things higher than they should be. the online store is useful but if you're going in person without looking you're going to have to ask about a lot of stuff
didn’t have a great experience, customer service wasn’t very welcoming. Brought in an emerald pokémon game for the game boy and was told the battery needed to be replaced. Knew that coming in but just wanted a value on the game itself. Met with some discomfort and blatant rudeness afterwards. if you have a game to sell, just take it to marketplace.
I have a service dog. The first time I came into this store I was harassed by the employee for an ID card (which isn't legally required and isn't accredited. I can get my jar of nutella registered as a service dog.) I explained the laws and was continually told I had to leave. I fought for my rights and was able to stay and purchase the things I wanted to purchase. I have dreaded going back in but today I finally did. I am so proud of them. They asked me the two legal questions and allowed me to continue about my business. They were polite and courteous. I am so glad that they've read up on the laws. Thank you! Accommodations are the reason I can live my life and feel safe. You have shown maturity and growth and you definitely have my business! A couple things I'd like to say to the owners directly: - I appreciate the employee who asked us these questions. He deserves a raise honestly. - I do however think that it's incredibly weird that you actually watch the cameras so much that you called to make sure he asked me these questions. That makes me slightly uncomfortable at walking into your store. But I understand why you take precautions. - Before posting this review I read all previous ones of your store. As a completely friendly tip, I'd like to let you know that the way you come across in some of your responses to negative reviews is very unprofessional and highly confrontational. It's important to remain calm and be helpful even when someone is irate. It might be in your best interest not to drag customers through the mud for leaving a negative review. They are still potential customers after all! Stay positive and professional!😊
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