Gamer Planet

This was my third time coming to Gamer Planet. The first time, which was maybe two months ago, was perfect, no issues at all; however the past two times I went, there’s been some pretty major issues. The second time I went, the game I wanted to play wasn’t updated and I asked the only staff available if there was something she could do, like give me and my partner another computer where the game would probably be updated. Unfortunately, she didn’t seem like she wanted to help at all and told us we could lock our computers as the game updated which shouldn’t affect the time. The timer was still going down with the computer locked and I tried to get her attention only to find her napping on the couch in the middle of the room with her AirPods in both ears, so we left. The third time, the same staff member was working and the game still wasn’t updated, although this was a couple of weeks after the second time. The lady said they should all be updated and we showed her our screens. Another customer also had to wait for the same game to be updated on their computer. We had two hours added to make up for it, which it took exactly that much time for the game to update. The update was only 7GBs and the internet was really unstable as it went (I could see the download details on the Epic Games Launcher). The game was still laggy after playing a bit, then after about 10 minutes, everyone’s computer in the lobby crashed and restarted. What about the staff member you may ask? She was warned about it happening by another customer and was told to contact her superiors, and when the computers finally crashed, everyone walked out the lobby and she was still just sitting there on that couch.