Our first visit was amazing. We were asked if we had questions multiple times in our short visit by different staff. The general manager ended up talking with us the most and was eager to answer any questions we had about our games of interest. They all were encouraging and friendly and seemed to love games and game events. It took a bit to recognize their price scanners but we figured out how to handle pricing everything. The store layout is excellently and though jam packed, it has a nice flow to it that draws you into the shop.
2223 South 48th Street
Tempe, AZ 85282
United States
I recently had my GF leave my comment i put on Discord. There has been some bad experiences for my family and I with GG recently. It happened once at north Phoenix and once in tempe. I let each experience go by and just left it. The 3rd time tho after coming to both locations as locals. To then be treated bad again. 1st of all a service dog should not have the owner questioned what service does the dog attend. I said medical and they insisted what medical service. Well that to me made me very upset. The 3rd time it happened was unacceptable and thats why I am leaving this review. I rarely leave 1 star reviews... very rarely. This is needed her cause they messed up bad. All TCG shops know Nancy is my service dog. Only GG has made an issue. I will not spend my time and hard earned money at an establishment like this ever again and I encourage all my friends and family to shop elsewhere for their TCG and game needs. Very disappointed cause I loved going there for the most part.
Horrible experience. I called ahead and spoke with the manager (Conner) who confirmed a specific price for a product. I then drove 30 minutes to the store, only to be told when I arrived that the price had gone up by $40. Conner even admitted he remembered our conversation when he told me said price, but said there was nothing they could do about it. Completely unacceptable. Do not waste your time or money here. They don’t care about their customers experience. BAD BIZ!! PS The reply below doesn’t help me after the fact. You need a manager who understands customer service and stands by his word.
It was my first time visiting this particular location. I usually frequent the one by my house in Phoenix. I was on this side of town and decided to check it out, and I wasn't disappointed. I am a MTG player and they had plenty of magic product in stock. They also have a nice play area with tables, and a private room as well. If you are in the neighborhood I would recommend stopping by and checking them out!
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