Founded by 15-year-old Josh Heinzl, Josh's Toys & Games carries the best toys, games, puzzles, books, and gifts for all ages.
I went inside today to make a small purchase of squish toys under 10 dollars. When handing my card to the cashier (training with manager supervision) they asked for an ID. I thought this was odd but handed it over. I was curious and asked what they do if the ID and card dont match. The manager said they dont accept the sale. I said that didnt make any sense, and explained my reasoning (a kid may make a purchase with a parents card, or a wife with her husband's card, etc.) The manager reiterated her point in an incredibly rude tone of voice. I said "you dont need to be rude about it" and finished the transaction. I'm not sure what I did that was so offensive to be treated that way today. Is this how you treat all your customers who ask you simple questions? I am also wondering if this was a case of discrimination (wouldnt be the first time as someone who is transgender and non-white) as I'm unsure if other customers are asked for their ID upon making a debit card purchase. Anyways, wont be returning and more than happy to advise people in my life to do the same.
310 Daniel Webster Highway
Nashua, NH 03060
United States
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Not very good customer service. All of the items were up charged at the register even though there were stickers for $5 -$10 cheaper on the items. I was laughed at and told “that’s inflation” Returned the items and still haven’t gotten my money back.
