One More TCG & Collectibles

I rarely leave bad reviews, but my experience at this Pokémon store was just awful. First of all, the customer service was practically nonexistent. I asked a simple question about a card set, and the staff seemed annoyed I even spoke to them. No one offered to help, and when I finally got someone’s attention, they gave me incorrect information and walked away mid-conversation. The store was also a mess—products were disorganized, some of the merchandise looked like it had been opened or handled way too much, and the shelves were dusty. For a place that supposedly specializes in Pokémon, I expected a fun and welcoming environment. Instead, it felt like they stopped caring years ago. Prices were also way above retail for newer sets, and they were charging scalper-level prices for items that are still available elsewhere. Not to mention the limited selection—barely any plushies, figures, or merchandise outside of cards. Worst of all, I witnessed a staff member being really short with a kid who was just excited to talk about Pokémon. Completely uncalled for. If you’re a serious collector or just looking to get something for a fan, do yourself a favor and go elsewhere. There are better, cleaner, friendlier stores out there.