PunkOuter Games

This used to be my favorite shop in town, and I’ve spent hundreds—if not thousands—of dollars here over the years. I’ve been collecting cards for decades, and I really wanted to keep supporting PunkOuter. Unfortunately, the changes they’ve made have alienated customers in several major ways. New location - While the move sounded like a good idea at first, the space is actually smaller and overcrowded. It’s hard to walk between tables, and the lack of space makes it nearly impossible for anyone with a wheelchair, service animal, or mobility aid to move around comfortably. As someone who uses a medical device, I feel completely unwelcome in a space that I can’t even navigate safely. On top of that, the complaints about cannabis smells (which are from a legal medicine in Florida) ring hollow when the same regulars show up reeking of body odor and sour milk. In a cramped space, unpleasant smells are only amplified. Pricing practices - This isn’t a retail store—it’s a “market value” store. Instead of selling at retail, they regularly price products at whatever the secondary market dictates. That might be defensible if the product wasn’t available elsewhere, but when you can buy the same sealed product at retail in other local shops, it feels exploitative. If I wanted to pay inflated market prices, I wouldn’t bother shopping here. Staff changes - What really sealed my decision to stop shopping here is the treatment of staff. The employees who made the store a friendly, welcoming environment—the very people who built community and made customers want to come back—were let go. Without them, the shop feels transactional and cold. Overall, PunkOuter went from being a place I loved to a place I no longer feel comfortable supporting. Between accessibility issues, questionable pricing, and losing the people who gave the shop its heart, this is no longer the welcoming community space it once was. ***This review requires absolutely no response from the owner. I am not interested in debating or justifying my feelings.***